FAQs

Q:

How can I get a quote?

A:

Please email eservice@sparkfun.com with the products you are looking for (including the SparkFun product number) and the quantity of each item. A quote will be created and emailed back to you within 1-3 business days.

Q:

I need ideas for my classroom/school/district, who can I reach out to?

A:

Our education team members are experts at helping educators find the best products for their needs. Please email us at edusales@sparkfun.com with some information about what you are looking to do and we will be happy to assist you.

Q:

How do I make a purchase with a purchase order?

A:

In order to make a purchase with a purchase order, you must first be approved for Net30 payment. To request Net 30 terms approval please contact eservice@sparkfun.com.

For approved Net30 customers: SparkFun offers two Purchase Order processing options to fit your need. Our Same-Day Shipping guarantee does not apply to Purchase Orders. If you are not approved for terms when your PO is received, the processing time provided below does not apply until you are approved.

Fast Track Processing:

• Place an order via our website that corresponds to your PO. Be sure to enter your Purchase Order Number in the appropriate field during checkout.
• One your order has been placed, email eservice@sparkfun.com or fax us a copy of the PO. Please be sure to include the corresponding SparkFun Order Number in your email.
• POs received via this method will be processed within 1 business day from the time of receipt.

Traditional Track Processing:

• Email eservice@sparkfun.com or fax us a copy of the PO. Please include the account number or email address assocaited with your Net30 terms.
• Once received, we will process the order for you and, if any items are out of stock, we will provide this information and the approximate lead time.
• POs received via this method will be processed within 1 to 3 business days from the time of receipt.

For both methods, Please make sure that a contact name and email or phone number is listed on the Purchase Order.

Q:

I am tax exempt, how can I add this to my account?

A:

Please email your tax exempt certificate to eservice@sparkfun.com along with your SparkFun account/customer number. If you do not have an account created yet, please create one here. We can not apply exemption for orders placed through guest checkout.

Q:

Do you offer education discounts?

A:

At this time, we do not offer a special discount for educators. However, volume discounts are available and can be found on the product page or by reaching out to eservice@sparkfun.com for a quote.

Q:

Do you offer professional development or training?

A:

We do not currently offer professional development. However, if you are looking to implement at a district level, we are able to offer consulting services to ensure your team feels confident teaching with our products.

Q:

I am having issues with a product, how can I get support?

A:

We offer two options for support, please use the option that best fits your needs

• Online Forum: The preferred method of contact, this option can be used 24/7 to answer any questions you may have. You may even find the answer you are looking for already exists.
• Call Us: When you need a response in a hurry, online chat is available from 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m. Mountain time, Monday through Friday.

Q:

How can I return an item?

A:

The SparkFun return policy and form to submit a return request can be found here.

Q:

What kind of warranty does SparkFun offer?

A:

We strive to provide accurate descriptions and high-quality merchandise. If you have any problems with your order, please let us know as soon as possible. We will do everything in our power to make it right. Please see our Return Policy for more information.

Q:

What is your fax number?

A:

We understand the need for fax; however, we recommend emailing us at eservice@sparkfun.com for a faster response. Sometimes things get lost over the fax line. But, if you must fax, the number is 303.443.0048.

Q:

Do you offer donations to classrooms or school events?

A:

We offer hardware donations through our Community Partnership Program. Applications are reviewed and donations are awarded once per quarter.

Q:

We’re hosting an event, can SparkFun attend?

A:

As much as we wish we could clone ourselves, we haven’t yet figured out how to do so. Due to limited personnel resources, we are unable to commit to attending school hosted events.